NEED TO KNOW

Welcome to Top Coach

Below is some helpful information to get you started:

Goals

Our focus will be on helping you achieve the goals you provide in your questionnaire . If your goal changes at any time or you feel you are not progressing, please let us know. Also, if you would like to be pushed more (or just encouraged) we need to know as well. Help us, help you.

Sessions

The timetable is available on face book and the website each Sunday after lunch. Please check it each week as the times and venues can change and are determined by trainer availability and the weather. Also, with the exciting growth of Top Coach, we are always adding extra sessions.

Commitment

Your health is the most precious asset you have and its totally in your control. You now have the best training available. But we can only help you if you help us. You should be aiming for a minimum of three sessions per week if you want to achieve results. More if you can and walking/running in between for maximum results. Two per week, the progress will be slower. One session a week is merely maintenance at best.

Accountability

You have made a commitment by signing up to Top Coach and we WILL hold you accountable. If you don’t train by Wednesday we send an email to find out what happened to you. If we don’t see you all week, you go on the search party list!

Advice

Your membership entitles you to the best available professional advice in Health and Fitness. Email us your questions anytime and while you may not receive an immediate reply we will get back to you. Anything we don’t know or is outside our scope of practice we will refer you to another professional who we believe is the best in that field and consistent with our brand. Disclosure: We do not receive commissions or kick backs.

Children Participating in Sessions

Parents must Sign the Children’s Waiver Form. However, they must pre book at least six hours in advance and have done 2-3 beginners session first or book in for an initial consultation.

Please feel free to email any concerns or issues you have. We are here to help you.

Parking at the Studio

Please help us be good neighbours! We are not permitted to use the neighbours car parks marked 2, 3, 4 and 5. Please make use of the roadside parking spaces.

Facebook

We place events, postponements, cancellations and interesting articles on face book each day, so please ‘like’ our page:
https://www.facebook.com/topcoachpt/

Casual Prices

Casual Session: $28

10 session pass $250

Personal Training $88 hour

Member’s Personal Training $66 hour

Programs $30

 

Joining Top Coach

Please scroll down to the appropriate package and click on the link below:

Single Unlimited Sessions Package $44.00 (Weekly)

https://oc.debitsuccess.com/DDR/?templateid=849d17c5-31b9-4b66-8c89-2148d5ba99c1

Couples Unlimited Sessions Package $77.00 (Weekly)

https://oc.debitsuccess.com/DDR/?templateid=6172a7a4-4004-4e0f-8435-b05c1ae0ba69

Family Unlimited Sessions Package $88.00 (Weekly)

(Two adults and Two school children)

https://OC.debitsuccess.com/DDR/?templateid=4a4650e1-561f-4194-976b-34eab4bb79e8

Student Unlimited Sessions Package $29.00 (Weekly) – Please provide Student identification Card

https://oc.debitsuccess.com/DDR/?templateid=96ee856b-b593-4d8e-834f-04f5ce2361a6

Unlimited Packages are Managed by Debit Success

Debit Success is a full service billing system for collecting recurring direct debit and credit card payments service on behalf of Top Coach. This is a costly service but gives us more time to focus on what we are good at – training.

There is a one off Top Coach joining fee of $39.00 when you submit your membership.

We are able to offer you a maximum of two suspensions each year (Unless special circumstances) when we can put a hold on your membership deductions. However, you will need to give Top Coach at least one weeks’ notice to apply for the suspension by sending us an email. Each suspension must start and end on a fee payment day. Debit Success charges your account a weekly administration fee of $2.50 during the suspension period.

Please be careful to ensure that you always have adequate funds available to meet your payments as the fee for a failed direct debit is currently $10.00 or if you have any changes to your credit card or bank account details to inform Debit Success on 1800 148 848.  Cancellation of a membership requires a minimum of seven days notice.

Other packages available and payable via electronic funds transfer:

Weight Loss Package

Includes weekly measurements, daily emails, full accountability.

$77 per week

Singles Packages Payment in Advance 

Three months $499 ($72 discount)

Six months $899 ($245 discount)

One year in advance $1599 ($689 discount)

Couples Packages Payment in Advance

Three months $799 ($200 discount)

Six months $1599 ($500 discount)

One year in advance $2999 ($1000 discount)

Bank Account Details:

Account Name: Top Coach

BSB: 012 767

Account Number: 2241 450 81

Reference: Please put your full name

Bookings

It really helps us, yourself and everybody else, if you book in for your session. At least six hours in advance. This allows us time to organise an additional trainer for large numbers, adjust the program to focus on your specific goals or organise alternative exercises/equipment If have any injury concerns. Also, you will be then automatically notified of any venue changes. We don’t cancel sessions unless it states bookings compulsory.

We understand it’s not always possible to book and we would rather you just turn up than not show. But please try and book when you can. (Or you can have a standard booking)

However, please note, unless you book at least six hours in advance, there is no point as we will not have enough time to to organise an additional trainer for larger numbers or make adjustments to the program.

Please No Texts

Kindly only book or cancel by email only, as all the email addresses are linked and can easily be passed on to the trainer who is instructing the session. Texts only go to the one person, and if one of us is away or taking the session, etc they can’t be answered or may be overlooked. (We are working towards having all bookings on line.)

Emergency

However, if it’s an emergency, like the trainer is not there , please ring us.(Check website first!)

Injuries

Any injury concerns please email us in advance and let us know. We can not help you if you advise us just before or during the session and caring for you is a core part of our brand. While we are only personal trainers and it is not within our scope of practice, we have a proud history of fixing people’s injuries when other experts have failed.

Specialist

If you see a specialist, please keep us updated on the diagnosis your they make, the exercises they recommend you do and avoid as soon as possible. Also, please keep us informed by email of the progress you’re making.

Please email injury concerns

If you tell the trainer while he/she is busy with the session, they are more than likely to forget. Emails inform all of us and enable us to review your history, refer to your specialists recommendations, and adjust your information accordingly. Remember, caring for you is a core part of our brand.

If we don’t hear from you, we assume it’s all fixed up and you’re good to go!

We want to thank you for choosing Top Coach. We are so passionate and love what we do and feel honoured and privileged to be a huge part of your fitness life.

Please feel free to email any concerns or issues you have. We are here to help you.