NEED TO KNOW

Below is some helpful information to get you started.

Goals

Our focus will be on helping you achieve the goals you have provided. If your goal changes or you feel you are not progressing, please let us know. Also, if you would like to be pushed more (or just encouraged) we need to know as well. Help us, help you.

Commitment

Your health is the most precious asset you have and its totally in your control. You now have the best training available. But we can only help you if you help us. You should be aiming for a minimum of three sessions per week if you want to achieve results. More if you can and walking/running in between for maximum results. Remember, all you have to do is show up!

Accountability

You have made a commitment by signing up to Top Coach and we WILL hold you accountable. If you don’t train by Wednesday, we send an email to find out what happened to you. If we don’t see you all week, you go on the search party list…so lookout!

Private Session

All packages include a Private  Personal Training session (not including your consultation) then on-going every three months. Please email us in advance before  we do the timetable each week, the days/times you have available when you are ready.

Advice

Your membership entitles you to the best available professional advice in Health and Fitness. Email us your questions anytime. Anything we don’t know or is outside our scope of practice we will refer you to another health professional who we believe is the best in that field and consistent with our brand. Disclosure: We do not receive commissions or kick backs.

Bookings

It really helps us, yourself and everybody else, if you book in for your session. At least six hours in advance. This allows us time to organise an additional trainer for large numbers, adjust the program to focus on your specific goals or organise alternative exercises/equipment, if you have any injury concerns. In addition, you will be automatically notified of any venue changes. Please Note: If the session is full, go on the Waiting List ASAP and we will try to organise another trainer. If there are no bookings, the session may not go ahead.  You can also download the Top Coach App onto to your mobile device from the App store which is a handy tool to book or cancel your sessions.

Please No Texts 

All the email addresses are linked and can easily be passed on to the trainer who is instructing the session. Whereas the texts only go to the one person, and if one of us is away or taking the session, etc they can’t be answered or may be overlooked. Please only book or cancel your sessions by the booking system. Once the session is closed, its too late to notify the trainer.

Emergency

However, if it’s an emergency, like the trainer is not there, please ring Leisa on 0432 196 682 or alternatively Chris on 0432 795 851. (Check website first)

Injuries

Any injury concerns please email us in advance and let us know. Emails inform all trainers and enable us to review your history, refer to your specialists recommendations, and adjust your information accordingly. It also gives us time to make changes to the program or organise to meet you privately before your session. Remember, caring for you is a core part of our brand.

Specialist

If you see a specialist, please keep us updated on the diagnosis they make, the exercises they recommend you do or avoid as soon as possible. If we don’t hear from you, we assume it’s all fixed up and you’re good to go!

Parking at the Studio

Please help us be good neighbours. We are not permitted to use the neighbours car parks marked 2, 3, 4 and 5. Please make use of the roadside parking spaces.

Face book

We place events, postponements, cancellations and interesting articles on face book each day, so please  ‘like’ our page:

https://www.facebook.com/topcoachpt/

Children Participating in Sessions

Parents must Sign the Children’s Waiver Form. However, they must pre book at least six hours in advance and have done 2-3 beginners session first or book in for an initial consultation.

Packages/Memberships

All packages include a Private Personal Training session (Not including your consultation) then on-going every three months.

CASUAL PRICES

Casual Session: $28

Casual Weekly $66

Student Casual Session: $18

10 Session Pass $250

Personal Training $88 hour (Member’s $66)

Tailored Programs $30

MEMBERSHIP PAYMENT PLANS

Single Unlimited Sessions Package $44.00 (Weekly)

Couples Unlimited Sessions Package $77.00 (Weekly)

Family Unlimited Sessions Package $99.00 (Weekly) – (Two adults and Two school children)

Student Unlimited Sessions Package $29.00 (Weekly) – Please provide Student identification Card

Please note ALL Unlimited Packages above are Managed by Debit Success

Debit Success is a full service billing system for collecting recurring direct debit and credit card payments service on behalf of Top Coach. This is a costly service but gives us more time to focus on what we are good at – training. There is a one off Top Coach joining fee of $38.00 when you submit your membership. This membership is a 12 week term and continues after this period. There is a 7 day cancellation policy.

UPFRONT PACKAGES:

Payment is accepted through PayPal via the online store.

Singles Packages Payment in Advance 

Three months $499 ($29 discount)

Six months $899 ($245 discount)

One year in advance $1599 ($689 discount)

Couples Packages Payment in Advance

Three months $850 ($200 discount)

Six months $1599 ($500 discount)

One year in advance $2999 ($1000 discount)

Family Packages Payment in Advance

Three months $999

Six months $1899

One year in advance $3300

Weight Loss Package

$220 for Ten Weeks (Plus $100 bond) Please note: This is in addition to your membership

SUSPENSIONS

We are able to offer you a maximum of two suspensions each year (Unless special circumstances with a medical certificate) when we can put a hold on your membership deductions or change your type of package. However, you will need to give Top Coach at least one weeks’ notice to apply for the suspension by sending us an email.

Debit Success Memberships – each suspension must start and end on a fee payment day. Once those dates are confirmed, they can’t be changed. Debit Success charges your account a weekly administration fee of $2.50 during the suspension period.

Upfront Packages – there is no fee charged and your suspension date will be added to the end of your package.

Debit Success

Please be careful to ensure that you always have adequate funds available to meet your payments as the fee for a failed direct debit is currently $10.00 or if you have any changes to your credit card or bank account details to inform Debit Success on 1800 148 848.