Below is some helpful information to get you started.
Our focus will be on helping you achieve the goals you have provided. If your goal changes or you feel you are not progressing, please let us know. Also, if you would like to be pushed more (or just encouraged) we need to know as well. Help us, help you.
Your health is the most precious asset you have and it is totally in your control. You now have the best training available. But we can only help you if you help us. You should be aiming for a minimum of three sessions per week if you want to achieve results. More if you can and walking/running in between for maximum results. Remember, all you have to do is show up!
You have made a commitment by signing up to Top Coach and we will hold you accountable. If you don’t train by Wednesday, we send an email to find out what happened to you. If we don’t see you all week, you go on the search party list…so look out!
All packages include a Private Personal Training session every six months (not including your consultation). Please email us in advance (by Saturday) before we do the timetable each week, the days/times you have available when you are ready.
Your membership entitles you to the best available professional advice in Health and Fitness. Email us your questions anytime and while you may not receive an immediate reply we will get back to you. If you need any help or would like to be shown how to do a certain exercise properly or shown the best mobility drills you should be doing before your sessions, then please email us and we will arrange to meet you 15 minutes before your session if you give us enough notice. Please keep this in mind, as these drills will constantly change as you deal with your imbalances and will need to be updated. Anything we don’t know or is outside our scope of practice we will refer you to another health professional whom we believe is the best in that field and consistent with our brand. Disclosure: We do not receive commissions or kickbacks.
It really helps us, yourself and everybody else, if you book in for your session. At least six hours in advance. This allows us time to organise an additional trainer for large numbers, adjust the program to focus on your specific goals or organise alternative exercises/equipment if you have any injury concerns. In addition, you will be automatically notified of any venue changes. Please Note: If the session is full, go on the Waiting List ASAP and we will try to organise another trainer. If there are no bookings, the session may not go ahead. You can also download the Top Coach App onto to your mobile device from the App store which is a handy tool to book or cancel your sessions.
Please No Texts
All the email addresses are linked and can easily be passed on to the trainer who is instructing the session. Whereas the texts only go to the one person, and if one of us is away or taking the session, etc they can’t be answered or may be overlooked. Please only book or cancel by the booking system only. Once the session is closed, it is too late to notify the trainer.
However, if it’s an emergency, like the trainer is not there, please ring Leisa on 0432 196 682 or alternatively Chris on 0432 795 851. (Check website first).
Any injury concerns please email us in advance and let us know. Emails inform all trainers and enable us to review your history, refer to your specialist’s recommendations, and adjust your information accordingly. It also gives us time to make changes to the program or organise to meet you privately before your session. Remember, caring for you is a core part of our brand.
If you see a specialist, please keep us updated on the diagnosis they make, the exercises they recommend you do or avoid as soon as possible. If we don’t hear from you, we assume it’s all fixed up and you’re good to go!
Parking at the Studio
Please help us be good neighbours! We are not permitted to use the neighbour’s car parks marked 2, 3, 4 and 5. Please make use of the roadside parking spaces.
Facebook and Instagram
We place events, postponements, cancellations and interesting articles on Facebook each day, so please ‘like’ our page: https://www.facebook.com/topcoachpt/
Children Participating in Sessions
Parents Must complete a pre-training questionnaire online and sign the Children’s Waiver Form. They must book in for an initial consultation to see if they are suitable and to explain our policy’s and procedures. Please bring a towel, water bottle and wear footwear at all times.
Casual Session: $28
Casual Weekly $66
Student Casual Session: $18
10 Session Pass $250
Personal Training $88 hour (Member’s $66)
Tailored Programs $30
MEMBERSHIP PAYMENT PLANS
All packages include a Private Personal Training session (Not including your consultation)
Single Unlimited Sessions Package $44.00 (Weekly)
Couples Unlimited Sessions Package $77.00 (Weekly)
Family Unlimited Sessions Package $99.00 (Weekly) – (Two adults and Two school children)
Student Unlimited Sessions Package $29.00 (Weekly) – Please provide Student identification Card
Premium Package -Unlimited sessions plus one personal training session per week $99.00 (Weekly)
Please note ALL Unlimited Packages above are Managed by Debit Success
Debit Success is a full service billing system for collecting recurring direct debit and credit card payments service on behalf of Top Coach. This is a costly service but gives us more time to focus on what we are good at – training. There is a one off Top Coach joining fee of $38.00 when you submit your membership. This membership is a 12 week term and continues after this period. There is a 7 day cancellation policy.
Payment is accepted through PayPal via the online store.
Singles Packages Payment in Advance
Three months $499 ($41 a week)
Six months $899 ($35 a week)
One year in advance $1599 ($30 a week)
Couples Packages Payment in Advance
Three months $850 ($70 a week)
Six months $1599 ($61 a week)
One year in advance $2899 ($55 a week)
Family Packages Payment in Advance
Three months $999 ($83 a week)
Six months $1899 ($73 a week)
One year in advance $3300 ($63 a week)
Weight Loss Package
$220 for Ten Weeks (Plus $100 bond) Please note: This is in addition to your membership
We are able to offer you a maximum of two suspensions each year. (Unless special circumstances with a medical certificate.) However, you will need to give Top Coach at least 7 days notice to apply for the suspension by sending us an email. Please note: If you do not suspend your package we can provide daily programs and coaching.
Upfront Packages – there is no fee charged and your suspension date will be added to the end of your package.
Debit Success Memberships – each suspension must start and end on a fee payment day. Once those dates are confirmed, they can’t be changed. Debit Success charges your account a weekly administration fee of $2.50 during the suspension period.
Please be careful to ensure that you always have adequate funds available to meet your payments as the fee for a failed direct debit is currently $10.00 or if you have any changes to your credit card or bank account details to inform Debit Success on 1800 148 848.
Family and Couples Memberships
Please understand that these are discounted to make it affordable for a family to train together. However, changing from one package to another takes up a lot of administration time. Any changes to these packages will come under our suspension policy.
Cancellation of Membership
Notification to cancel your membership must be submitted in writing to firstname.lastname@example.org
Memberships require 7 days’ notice period to cancel. You will still enjoy access to the sessions in the final 7 days so you can continue your training.