Our focus will be on helping you achieve the goals you have provided. If your goal changes or you feel you are not progressing, please let us know. Also, if you would like to be pushed more (or just encouraged) we need to know as well. Help us, help you.
Your health is the most precious asset you have and it’s totally in your control. You now have the best training available. But we can only help you if you help us. You should be aiming for a minimum of three sessions per week if you want to achieve results. More if you can add walking/running in between for maximum results. Remember, all you have to do is show up!
You have committed by signing up to Top Coach and we will hold you accountable. If we don’t see you all week, you go on the search party-list…..and we will be looking for you so watch out!
Your membership entitles you to the best available professional advice in Health and Fitness. Email us your questions anytime and while you may not receive an immediate reply we will get back to you. If you need any help or would like to be shown how to do a certain exercise properly or shown the best mobility drills you should be doing before your sessions, then please email us and we will arrange to meet you 15 minutes before your session if you give us enough notice. Please keep this in mind, as these drills will constantly change as you deal with your imbalances and will need to be updated. Anything we don’t know or is outside our scope of practice we will refer you to another health professional who we believe is the best in that field and consistent with our brand. Disclosure: We do not receive commissions or kickbacks.
It helps us if you book in for your session at least six hours in advance. This allows us time to organise an additional trainer if needed, adjust the program to focus on your specific goals or organise alternative exercises/equipment if you have any injury concerns. Also, you will be automatically notified of any venue changes. Please Note: If the session is full, go on the Waiting List ASAP. If there are no bookings, the session may not go ahead. You can also download the Top Coach App onto to your mobile/IPad device from the App store which is a handy tool to book or cancel your sessions.
PLEASE NO TEXTS/FACEBOOK MESSAGES
All the email addresses are linked and can easily be passed on to the trainer who is instructing the session. Whereas the texts only go to the one person, and if one of us is away or taking the session, etc they can’t be answered or may be overlooked. Please book or cancel by the booking system only. Once the session is closed, it’s too late to notify the trainer.
However, if it’s an emergency, like the trainer is not there, please ring Leisa on 0432 196 682 or Chris on 0432 795 851.
Any injury concerns please email us in advance and let us know. Emails inform all trainers and enable us to review your history, refer to your specialist’s recommendations, and adjust your information accordingly and prepare alternate exercises. It also gives us time to make changes to the program or organise to meet you privately before your session. Remember, caring for you is a core part of our brand.
If you see a specialist, please keep us updated on the diagnosis they make, the exercises they recommend you do or avoid as soon as possible. If we don’t hear from you, we assume it’s all fixed up and you’re good to go!
PARKING AT THE STUDIO
Please help us be good neighbours! We are not permitted to use the allocated car parks marked for 1, 2, 3, 4 and 5. Please make use of the visitor only parking or the roadside parking spaces.
We place events, postponements, cancellations and interesting articles on Facebook each day, so please ‘like’ our page:
As a precaution, if you have travelled or transited in the past 14 days & or have any of symptoms of fever, cough, shortness of breath, sore throat. We would appreciate if you could please postpone and reschedule your sessions. However, if you are well, then don’t forget that exercise is a key component of keeping you and your immune system healthy.
OUR COVID-19 PROTOCOLS
Please adhere to the following Covid-19 rules for your safety:
- All entry will be by the marked door only
- All exits by the main roller door only
- There will be no entry while the session is running, so please wait outside
- Participants must sanitise on arrival and departure
- Please maintain Social Distancing upon entry, exit, toilet stops and when training outdoors, etc
- All participants must train within their 3 x 3 square metre private space marked with orange tape
- Each member’s training space will have their own equipment, Sanitiser, Disinfectant, Wipes
- No shared equipment unless disinfected between use or training with a partner or someone you live with
- All participants must have their own towel & water (We encourage you to bring your own mat)
- We no longer lend clean towels, but we have new Top Coach towels for sale.
- Please do not gather together for socials inside after the session or immediately outside.
SUSPENSIONS – UPFRONT PACKAGES/MEMBERSHIPS
We can offer you a maximum of two suspensions each year. (Unless under special circumstances, you will need to provide a medical certificate.)
However, you will need to give Top Coach at least 7 days notice by sending us an email. This also applies for weekly memberships so we can suspend your payments in time.
Please note: If you do not suspend your package you will still gain access to our On-Demand Video Library.
There is no fee charged and your suspension dates will be added to the end of your package.
Weekly Payment Plans Managed by Debit Success – each suspension must start and end on a fee payment day. Once those dates are confirmed, they can’t be changed. Debit Success charges your account a weekly administration fee of $2.50 during the suspension period. These memberships are a 12-week contract then ongoing after this term.
Debit Success is a full-service billing system for collecting recurring direct debit and credit card payments service on behalf of Top Coach. This is a costly service but gives us more time to focus on what we are good at – training. There is a one-off Top Coach joining fee of $38.00 when you submit your membership.
Please be careful to ensure that you always have adequate funds available to meet your payments as the fee for a failed direct debit is currently $10.00 or if you have any changes to your credit card or bank account details please inform Debit Success on 1800 148 848.
FAMILY AND COUPLE’S MEMBERSHIPS
These are discounted to make it affordable for a family to train together. However, changing from one package to another takes up a lot of administration time. Any changes to these packages will come under our suspension policy.
CANCELLATION OF MEMBERSHIP
Notification to cancel your membership must be submitted in writing to firstname.lastname@example.org
Memberships require 7 days’ notice period to cancel. You will still have access to the sessions in the final 7 days so you can continue your training.
Casual Session: $28
Casual Weekly $66
10 Session Pass $250
MEMBERSHIPS – Weekly Payment Plans include access to Top Coach On-Demand Video Library
Top Coach On Demand $9.95 weekly (Cancel Anytime)
Single Unlimited Sessions $44.00
Couples Unlimited Sessions $77.00
Family Unlimited Sessions $99.00 (Weekly) (Two adults and Two school children)
All memberships above are a 12-week term and continue after this period. There is a 7-day cancellation policy, this excludes Top Coach on Demand Membership.
UPFRONT PAYMENT PACKAGES:
Includes access to Top Coach On-Demand
Payment is accepted through PayPal via the online store
Three months $499 ($38 per week)
Six months $899 ($34.5 per week)
One year in advance $1599 ($30 per week)
Three months $850 ($61 per week)
Six months $1599 ($58 per week)
One year in advance $2900 ($56 per week)
Family Packages (Two adults and Two school children)
Three months $999 ($77 per week)
Six months $1899 ($73 per week)
One year in advance $3300 ($63 per week)